Processing Time
We aim to process your order within 1-2 business days.
Shipping Charges
Our shipping charges are typically calculated based on the delivery location and the weight of the shipping container.
Estimated Delivery Time
Domestic deliveries typically arrive within 2-5 business days, while international orders may require additional time.
Order Tracking
Once your order is processed and dispatched, you'll receive a tracking number via email or SMS. This tracking number allows you to monitor the progress of your delivery in real-time. Simply enter the tracking number on our website's tracking page to access up-to-date information about the status of your shipment.
Customs and Duties
Please note that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost displayed at checkout. As the recipient, you are responsible for paying any additional charges incurred for customs clearance. Customs policies vary widely from country to country, so please contact your local customs office for more information regarding potential fees and regulations.
Delivery Issues
While we strive to ensure smooth delivery, unforeseen circumstances may occasionally cause delays or issues. If your package is delayed, lost, or damaged during transit, please contact us immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.
Address Changes
If you need to change your shipping address, please contact us as soon as possible. We'll try to update it before shipping. Once it's shipped, changes might not be possible. Double-check your address during checkout to avoid delays. If it's returned due to an error, extra fees may apply. Thanks for your cooperation.
Contact Us
Questions, concerns, or want to share your skincare love story? Reach us via email at support@gameonglow.com, WhatsApp at 8796655902, or our website's contact form. Our team is here to assist with any inquiries about your order, shipping, or more. Your feedback is valuable, and we're dedicated to providing timely and helpful assistance for your satisfaction.
Please note that we reserve the right to modify shipping rates at our discretion.